Selected work
Selected experience from my career: the organisations, the problem, my contribution and the change achieved.
Foxtel / Digital transformation
Customer journeys, a financial business case and a future digital service model as streaming changed the market.
$40M cost savings
New digital strategy
Lenovo / Global finance & AI
Connecting retained finance, shared services, regional hubs, analytics and AI innovation in one operating model.
Finance, IT & HR centralisation (Global operating model)
Edcon / South African retail & GBS
A global business services operating model for South African retail, with AI and analytics in the target design.
Enterprise GBS business case (Target operating model)
DoorDash / Sales & customer experience
One month of transaction data connecting customer frequency, demand, restaurant performance and refunds to commercial and service recommendations.
Sales & customer experience (Analytics and recommendations)
McKinsey & Company × Alinta Energy / Integration
Programme leadership · Governance · Operating model
At Alinta Energy, the challenge was to bring a complex acquisition into one operating model while protecting the value expected from the transaction.
As a McKinsey-contracted engagement lead, I directed six parallel workstreams involving 25+ consultants, established gateway reviews, challenged operating-model assumptions and translated delivery choices into board-level decisions.
My contribution included governance and board papers supporting $240M+ in EBITDA outcomes across the wider programme, with explicit ownership and a disciplined connection between delivery and the value case.
See the method behind the workAlinta Energy / AI & operations
Enablement · Workflow redesign · Benefits tracking
Alinta Energy needed to modernise fragmented B2B and customer workflows and make AI and automation accountable to business performance.
I connected process redesign with automation and machine-learning workflows, data controls, executive capability and financial value tracking.
The work removed duplicate activity and delivered an estimated $18M annual EBITDA uplift through automation and redesigned workflows.
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Suncorp / Workforce optimisation
Operating model · Workforce · Financial analysis
Suncorp’s banking division needed to reduce process waste and align workforce capacity with priority growth areas.
I developed a workforce optimisation strategy and used financial analysis to connect capacity choices to business priorities.
The work saved approximately $10M through reduced process waste and the reallocation of capacity.
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Carlyle & KKR / Private-equity diligence
Diligence · AI economics · Investment case
Diligence work for investors including Carlyle and KKR tested whether technology and AI could credibly support multi-year transformation cases.
I directed technology-led diligence, coordinated specialist contributors and assessed the assumptions behind proposed operational improvements.
Investment theses were tested against transformation costs and potential long-term returns. Target returns in this work were investment assumptions, not realised outcomes.
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